Critical Engineering Services

Norland Managed Services Ltd is a leading provider of facilities maintenance and support services for the built environment, working in partnership with some of the best-known companies and public sector organisations in the UK, including government.

Critical Engineering Services, one of three Norland operating divisions alongside Corporate Services and Multi-Site Services, has developed a unique approach to critical engineering and risk management. The division is resourced to provide highly competent critical environment expertise 24:7, through dedicated, multi-disciplined incident response teams led by highly experienced chartered engineers.

Our mission: to be a market leader through exceptional service and exceptional people.

Our critical engineering services are designed to ensure we truly meet our customers’ needs and the division is equipped to achieve this through the network of Norland’s regional offices throughout the UK and Ireland.

Incident response teams have access to preferred CERM™, Critical Engineering and Risk Management supplier agreements and specialist manpower and equipment, as well as our senior management. Effective service delivery and facility management depend upon the five fundamental pillars of CERM™ …focus …consistency …compliance …visibility …learning and improvement …a discipline embedded in the culture and behaviours of the entire team.

Norland has significant experience in the evaluation, maintenance and repair of highly resilient customer operations UK wide and globally, including the high specification data centres of investment banking, media and IT outsourcing organisations, and in supporting the business critical operations of FTSE 100 companies.

Exceptional Service

Norland’s reputation for excellence of service, integrity and innovation is at the forefront of our business objectives. We have won the commitment of customers by demonstrating our ability to deliver, through our attitude, behaviour and competencies and our desire to exceed their expectations.

We believe it is vital to support customers from concept to delivery, developing, implementing and effectively delivering tailored solutions throughout the life of the contract to ensure that real benefits are realised. We consistently add value and deliver the best results to our customers.

Exceptional People

Norland is an exceptional place to work. We recruit and aim to retain exceptional people, the very best available, and we provide industry leading, quality training and development.

One of our key objectives is to empower our people, allow them to make decisions and take ownership. We believe in treating each other with respect and dignity, giving everyone an equal opportunity to get on. We know it’s our people that make Norland exceptional.